Comments on: Providing Great Customer Service

By: anonymous

anonymous — Wed, 21 Jan 2009 14:49:21 +0000

Great article, as I’ve come to expect based on all the previous work.

Congrats on the new venture.

By: Rob

Rob — Fri, 16 Jan 2009 21:05:04 +0000

Thanks for the comments gents! I appreciate them.

Someday a day will come when bad customer support is the exception, and not the rule!

By: Dan Waldron

Dan Waldron — Fri, 16 Jan 2009 20:16:03 +0000

Thanks for posting the article, was certainly a great read!

By: Michael Fauscette

Michael Fauscette — Fri, 16 Jan 2009 20:14:14 +0000

Excellent post, I couldn’t agree more. I ran customer support a few times in my software career and for me, the real focus needs to be designing a process from the customer “IN”, not from the company out (which seems to happen all to often)! All the best systems in the world can’t make up for simply focusing on solving the customers’ problems when and where they need the solving…