Audaxium Blog

A new year is upon us and with it we eagerly await the rollout of the next version of NetSuite, always mindful that we’ll need to get everyone trained up on any new functionality.

With this in mind NetSuite allows customers previews of the new functionality at beta.netsuite.com.  When you log in there you’ll see the “sneak peek” and the release notes for the new version.

If you’re a customer just log into beta.netsuite.com once your beta account has been provisioned and you’ll be able to try out the new functionality in your own account without messing with your live account. There you’ll see the release notes. Give them a good read and prepare a plan to test, and rollout, the new features. In particular, test your scripts.

You’ll also want to do a some training for some of your users on the new functionality and how you want them to use it.

Here’s a few things that caught my eye along with my comments.

Bugs

This isn’t a feature but the word on the street is that the quality of this release is very good.  If you can check out the posts on the usergroup forums on this.  Of course there are always issues but those people who have done extensive testing of 2009 in their own instances have mainly good things to say.  Your mileage may vary.

Price Lists

Nice! You could always make a price list of sorts, a custom estimate, but now you can create standard price lists for emailing to customers. You can even create an individual price list for a specific customer with their own pricing. Two thumbs up!

Spend some time figuring out exactly how this functionality works and how to use it as it’s not incredibly intuitive. It’s especially nice if you have different price levels for different types of customers and just quoting them isn’t really appropriate.

Multiple Units of Measure with Serial and Lot Items

Now you’ll be able to include batch/lot numbers along with items that need multiple units of measure. Chemicals by the gallon, pint and quart? With batch number attached. This will be perfect for a potential customer I was just talking to!

Direct List Editing on Transactions

If you love direct list editing, like I do, this will be nice. Now you won’t have to open and edit that estimate just to change expiry date or include it in your forecast when you’re viewing it in a list.  This will be great for sales reps everywhere.

Subsidiary Budgeting in OneWorld

NetSuite has a very good budgeting tool. I like it at least. Very good for keeping things on track. Assuming you can get your team to agree on the numbers! Now OneWorld users in subsidiaries will be able to budget in their local currency and not in the currency of their parent company.

Project Tasks Portlet

Project Tasks are different than regular tasks in NetSuite. Now you can more easily keep track of your project tasks in their own portlet on your dashboard. Cool. This will be very helpful for services groups using NetSuite.

Sales Campaigns

I’m never turning this on! Who wants the sales team to send out their own mass emails to their customers! Spam City! Seriously though. You can restrict access so that reps can only send to their own customers. Especially nice if you require prospects to opt in to emails before receiving them. Now reps can stop bugging marketing to do it!

Seamless Integration with Microsoft Outlook and BlackBerry

This feature, the latest sync client for Outlook and BlackBerry is only being rolled out in a limited “Beta” fashion. But it’s still cool. You can schedule syncs which you couldn’t before. And, wait for it… You can sync with Microsoft Exchange Server. I know someone who is going to jump for joy reading this! This has been a long time coming and apparently works fairly well.  I still have yet to test this out in an Exchange Server environment.

Multiple Dependent Dropdowns

How I have longed for this feature. This is fantastic. Now, you can filter the choices in a dropdown field based on the selections in one or more other fields. In the past you had to deal with some pretty long lists where most of the data wasn’t relevant based on other information on the form. It opens up lots of customization options.

Customizable Results for Global Search

Here’s a feature I didn’t know I missed. Now you can customize what fields are shown when you do a global search. Very Nice, and easy to configure as well it looks like.

Direct List Editing of Global Search Results

User-Defined Reminders

Another very nice enhancement. It’s easy to set up custom searches and portlets in NetSuite. But now you can set up a custom search and have it appear in your reminders portlet. Your list of everything that needs doing. I know users who basically only use the reminders portlet to show them what needs to be done. Now anything can show up there.

Showing Totals in Search Results

Google Checkout Integration

“With Google Checkout integration, you can offer Google Checkout to your Web store customers as an option for checkout, along with NetSuite checkout and PayPal Express checkout.” This is not rolling to all customers. Like the Outlook/Blackberry sync it will be limited to a few customers for a while and then released to everyone.

Conclusion

At around 64 Pages Long there’s a lot in the 2009.1 release notes. And keep in mind that there will likely be a 2009.2 release. I know that 2008.2 was one that had a lot of nice things I liked.

There’s a lot in there. Be sure to dive in and give it a solid read. Be sure to have your note book at your side while reading. If you’re a NetSuite admin there will be a few things you’ll want to add to your task list as you browse.

NetSuite 2009.1 will be rolling out from February through till April.

Today I’d like to introduce Kasey Bayne of Javelin Technologies. She is the Marketing Manager at Javelin and is a very enthusiastic NetSuite user. She’s at the controls day to day, rolling up reports and planning campaigns. She’s also helped other NetSuite customers with tips and advice on how to get things done in NetSuite.

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Kasey, before we talk about NetSuite, could you describe how the marketing team did their work before NetSuite? What systems did you use and how did everything come together?

Hi Rob, and thanks for meeting with me today.

Before NetSuite, it seems now like we were living in the dark ages! We ran our marketing team on a number of systems – one for sending out campaign emails, one for creating emails, one for our customer database, and one more for managing our budget.

We used GoldMine, Mach5, some accounting software I don’t even know the name of, and more Excel spreadsheets then I could count (or would ever want to). None of the systems talked to one another. This made it difficult to track results of our campaigns, in terms of campaign performance and tie them to the sales cycle. It also made visibility across departments very difficult. We were constantly emailing documents around.

In one word – it was a mess.

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When you were first introduced to NetSuite what was the thing that changed the most for the Javelin Marketing team?

The greatest (and most beneficial) change to the Javelin Marketing team once we started using NetSuite was the metrics. Marketing success can be tough to measure, and Netsuite has given us the tools we need to track the data to make good decisions. Things like click-through rates, ROI, close rates, and even down to what happened with each individual lead we dig up are easy to find and help us make better, more strategic, decisions.

Previously we only had vague ideas of what was working and what was a waste of time.

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Change doesn’t happen overnight. How long did it take to get using all the functionality and reporting in NetSuite? What phases did you go though while learning NetSuite?

It didn’t happen overnight, but nothing worth it happens that quickly. We had a great NetSuite consultant (that would be you!) who helped us get set-up. I was nervous at first, especially about the email campaign portion. You don’t want to mess up when you’re sending out 20 000 emails! But you helped us get set-up quickly, do some testing, and that made me 100% confident in how NetSuite could work for us. I’d say we started using it on day 1, and it was about 4 weeks to having everything up and running (we kept adding new features as we discovered them!).

There were a few phases in our NetSuite implementation – we first took some time to map out our current processes, from lead generation to close. It was important to see what happened to a lead, from the time it was created to the time it closed. We were able to see where we wanted to make changes, and mapped those out BEFORE we started implementing the system. Taking this time out before hand was a huge benefit to setting up our system to work the way we wanted our business to run.

We had a good week of training, and then worked with our NetSuite Consultant to set-up and customize things as we got the system into place. We did some more advanced things with our Consultant once we had the basics down and were ready to take full advantage of some of the more advanced features. Now, things are working great across the board, and we are able to make better decisions because of it.

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What’s your favorite NetSuite feature?

There are so many, its hard to pick one! My absolute favourite has got to be the Campaign ROI Report, and really the reporting features in general.

Why did I pick the Campaign ROI report? In the past, to get these numbers was a HUGE ordeal. I’d lock myself in my office for a week straight, with a pile of spreadsheet printouts, and a pencil and ruler for cross-referencing by hand. Since it was such an undertaking to pull this all together, we’d only do it once a year, to wrap up the year’s events.

Being able to see this information at the push of a button is amazing! I can see the data often, and make quicker decisions to better run our marketing team. The change from one week to immediate is unbelievable, both in terms of time saved and in increasing my ability to make timelier, more strategic decisions. I can’t imagine running a successful department without it, its become that valuable to how I run my department.

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You’ve helped a few other NetSuite customers. What are some typical questions you get?

The main questions I get were in regards to setting up campaigns. That is one of the fundamental parts of any marketing program, and it is important to have it set up from the start. Its the most common area of questions, because it can be difficult for a non-marketing person to understand how campaigns work, so its important to have someone who understands the process there to help you get set-up right.

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Looking back, are there any recommendations you would make to other marketing managers out there who are just starting up?

The best recommendation I have is to take the time to get set up RIGHT at the start. Make sure you fully understand your own processes. There’s nothing more frustrating then having to go back and re-do something because it wasn’t set-up for the way things actually work in your organization. Take the time you need, and get some help! There are SO many functions in Netsuite, to help not only marketing, but every department, so get someone to help you out and take the time to really dig into things and take advantage of all the system has to offer. Trust me – it’ll help your business.
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Thanks very much for your time Kasey.  It seems like you really are a fan of NetSuite Campaigns!  I appreciate you taking a moment out to chat about NetSuite.  Have a good 2009 and keep us posted on how you change the way you market over the year. I’m sure we’ll have a lot to talk about.

You can find Kasey on twitter as @JavelinTech

The other day I was having a nice discussion with a new NetSuite customer about best practices when implementing NetSuite.  We covered a wide range of topics but the one that I’ll cover today is training.  I’ve got a few simple words of advice on how to ensure that your NetSuite experience is a great one.

Training for NetSuite is available from a number of sources.  Each one has it’s place and should be used appropriately.  I would encourage you to work with your NetSuite implementation partner to ensure that you have all the bases covered.  Cutting costs by cutting training will surely cost you more in the long run.

Online Training

NetSuite has some decent online training available via the customer support center, formerly known as NetSuite University, now called Suite Training. There are 17 online videos some of which are almost 30 minutes in length.  In total there’s about 4 hours of video.  

Most of the content there is good and well produced.  It’s also very general in nature.  Normally, when introducing new users to the system, I will direct them to 3 or 4 video that pertain to their role in order to get them familiarized with the system.

Because the content is fairly broad it’s important not to use those videos as the only training resource for either yourself or new NetSuite users.

Also available via NetSuite Central are some documents on particular topic. They are also worth a read if you are new to being a NetSuite Admin.  They are:

• KPI Scorecards for Business Intelligence
• Customer Returns Management
• Getting and Giving Credit With Gift Certificates
• Keyword Marketing Campaigns
• Forecasting for Success

Give those a read if you are just setting out.

Customer WebCasts

Also available via NetSuite Central are some previously recorded webcasts done by the NetSuite Training Department.  The content varies widely and you’ll find some useful ideas and tips inside.  These presentations are longer than the basic videos above and you’ll find yourself hovering over the fast forward button, but they are very useful.  You’ll find such topics as:

• Commission Management 
• Forecasting – Predicting Your Sales Future 
• Data Mining: Mastering Reporting and Saved Searches in NetSuite 
• NetSuite Productivity Tips 
• Productivity Tools for Sales Reps – Make Selling Easier 
• Involve Your Customers: Using Self-Service to Optimize Customer Relationships 
• The Ultimate Marketing Tool: Closed Loop Marketing Campaigns 
• Webstore Customization: Using Site Templates to Enhance your Website

As a NetSuite admin make sure to check these out, grab a beer and sit down and watch them.  You’ll also want to direct specific users, such as sales and marketing to go watch some of them as well.

Scheduled Online Courses

Now that you’ve gone over the basics you may want to attend some of the Administration courses that NetSuite puts on on a regular basis.  You can learn more about some of these NetSuite training options here.

These courses are longer and can last the entire day.  They also have a price but can be useful in rounding out your training plan and can give you an opportunity to ask questions.  There are not a ton of different courses, as you’ll see but they are the commonly requested ones.

So what’s left?

The training above will probably serve you well as a NetSuite system administrator.  By the time you get done the above training and you have been given a chance to mess with your demo or sandbox account you’ll be using the help file or the NetSuite user group to get most of your questions answered.  

However, both you and your users have missed out in two key areas.  First, I have found, the end users will benefit from customized training done in the context of your specific NetSuite instance, and their jobs.  Secondly, the admin has missed out on someone providing advice on why to do certain things in NetSuite as opposed to how to do things.

Custom Training

Once everyone is up to speed with the basics I suggest that you, the NetSuite Admin, or someone like us in partnership with you, sit down and plan out training for your end users that shows them specifically how and why to do certain tasks in NetSuite to get their jobs done.

You can deliver this training on-site or over the web, my suggestion is to do it face to face, in order to look over peoples shoulders and help them through.

This training should target a specific group of users at your company and be focused on their tasks, and, it should also provide an overview of how their work impacts the work of those in other departments.  With an integrated system like NetSuite this is particularly important.

When it comes to your own knowledge ensure that you have a resource who will be able to explain what the ramifications are of configuration decisions within your own instance.  You don’t want to learn the hard way, just do it right the first time. Often times a partner, like Audaxium, can help with this custom training.  You can also get help from NetSuite Professional Services for a fee.

If you’re interested in learning more about this please let me know!

What’s New?

Lastly, I encourage everyone to check out the what’s new training, again via the customer portal, on an ongoing basis.  It’s important to keep up with the new functions being launched. There are a lot of them and you want to take advantage of them just as soon as possible.

Planning

The final word on this topic is PLAN!  Ensure that, as you are launching NetSuite, that you have a training plan for yourself and different user groups.  Make sure that you make full use of the resources out there to maximize your NetSuite productivity.

Keep your plan task focused.  By showing users how to get their tasks done in NetSuite you’ll have much better results than by demonstrating features and buttons.  Pay particular attention to how to view information related to their tasks in NetSuite, searching and reporting is just as important as the work itself.

Paul Greenberg wrote a nice article at ZDNet about CRM for the Mac. Give it a read.  It nicely sums up the CRM options for Mac Fans. And it gives a solid shout out to NetSuite as being a particularly strong choice.

There are many people who are far more qualified than I to talk about why Apple hasn’t really penetrated the business market but I was talking to a Mac user today and this article struck me as timely.

NetSuite has supported the Mac for some time and officially supports Safari, Netscape and Mozilla on the Mac OS.

Historically I’ve always been a Windows user because of compatibility issues with business applications, but now, with NetSuite, I really have a full choice over what I use.  In fact, now, I don’t care what co-workers or customers use because it really doesn’t matter. Use a Netbook, a Macbook, or Ubuntu.  NetSuite, being hosted, will be accessible for you.

Heck, NetSuite will go one step farther for you as it supports the iphone.  I’ve tried it out, on a loaned iphone.  It’s ok if you have a wifi connection or a solid 3G connection, but if you are on a flakey data connection you might want to steer clear or maybe just use it to look up a phone number.

All in all, NetSuite is a good fit for those of use who would rather have choice in the OS and/or browser that we use.  Freedom is a wonderful thing.

If you haven’t checked out the blog at www.netsuitesuccess.com check it out.  

There’s a number of posts by users of NetSuite discussing it’s benefits and how it’s worked for them.  It’s a new blog with user submitted content.  Definately worth a read.

How’s that for a short post?

My thought of the day.

Does technology give your company a competitive advantage?   Think on that one for a bit.  We’ll come back to it.

Yesterday I got a reply from an individual who said that he’d rather get a free application to manage customer support rather than pay for something that was integrated.  This might make sense for his business, but then I got to thinking, why?

Most productivity tools that are available to the market place have been there for years. It’s rare for a really new technology to come out that blows everyone away.  And when it does it makes money for the developer (normally) as opposed to the first few users.

So, no, technology can’t give you, as a consumer and user of that technology, any kind of long term competitive advantage. Maybe you can get ahead of the curve and be a first or second mover, but likely the technology is available to anyone, and just having the toolset is not enough.

Therefore, and this is very important, the evaluation of productivity tools should not be undertaken from a “what’s better” for individual tasks or operations, but how does it support your unique processes, which do give you advantage.  Put another way, what does the technology enable you to do?

An application focused at a specific area may be right for you if it enables you to optimize the associated processes, without impacting downstream activities.

An integrated application may be right for you if it enables you to optimize the complete business process, without impacting productivity along the way.

Of course the CRM world is a great example of this.  SalesForce.com vs NetSuite vs all the other CRM and ERP vendors.

Remember that for the “Best of Breed” approach there is a cost to integration.  This might not mean developing a connection between two different systems, or buying addons, it might mean the cost of the human effort to move information, or to navigate multiple systems.  Or there could be a cost in information being missed and lower customer satisfaction.

The final thing to keep in mind is that many processes and most stratagies live outside of technology.  How you engage customers and partners, how you compensate employees, and how you communicate, amongst other things goes well beyond the tools you use.

Every business out there, even ones that sell the same products to the same customers, can have the same technology platform and still be completely different companies for the processes that really matter.

Software as a service, or SaaS is a well known animal to most of us.  But, in talking with some prospects today, I realize that the average business owner doesn’t have the time, or possibly the inclination to really dig in to the benefits.

The other day I happened upon a great blog post over at the BuildingSaaS blog that summed up the primary reasons for why hosted systems benefit the customer. 

John Martin’s post is very comprehensive and he goes into some depth on each point below.  I highly encourage you to check it out.

• Upgrading the software and technology stack
• Becoming orphaned on an old software version
• Solving infrastructure software incompatibilities
• Operating the infrastructure and software
• Maintaining multiple non-production environments
• Diagnosing technical issues
• Building technical expertise for the software
• Enduring cost surprises
• Shelfware, with Maintenance Fees for Unused Software
• Platform Changes When Upgrading
• Aging Software
• Licensing Shenanigans
• Multiple Instances and Versions
• Internal Support Staff Costs
• Performance Tuning
• Waiting for Quality

Keep in mind that these benefits are all from the technology perspective and generally relate to the long term costs of maintaining your IT infrastructure.  They don’t include other benefits of hosted, multi-tenant applications that certainly apply to something like NetSuite, such as:

• Access from anywhere
• Easier system configuration
• Enterprise Level Security
• Best in Class Backup
• Highly Scalable
• etc.

The best line from his post is:

The common factor is that a SaaS vendor’s motivations are much better aligned with the customer, since the SaaS vendor’s revenue is tied to the customer’s satisfaction, retention, and software usage.

I really believe in this.  Even though it might not seem like it, if you are paying as you go for your software you can be darned sure that your software provider cares that you keep using it, much more than if you got delivered a box of software. 

It may take some time for all of us to start assigning dollars to each of these benefits to truly determine the ROI of moving to the hosted model but it’s happening, especially as those version upgrades from traditional software vendors continue to disappoint.

Everyone has experienced it.  You have a wonderful experience with an account manager while you’re investigating a solution.  And then, magically, once your purchase order hits their email inbox… silence.  It’s deafening.

It seems to me that many companies look at their sales team, and at the systems they provide that team, in isolation of what is best for the customer.  And this results in the grand old strategy of “islands of automation”, and a big disconnect between sales and the rest of the company, and a big disconnect between sales and the customer.

Many CRM Vendors seem to build their systems like this as well.  Just look at the standard steps in the “sales process.”  Most have something like this:

• Lead – Unqualified
• Lead – Qualified
• Prospect – Investigating
• Prospect – Needs Discovered
• Prospect – Demo
• Prospect – Closing
• Customer – Won

Now I don’t have any real difficulty with these stages of bringing a company into your customer list, but, it doesn’t reflect the fact that the work doesn’t stop when the customer makes their first purchase.

This won’t come as a surprise but the C in CRM stands for customer, and when you implement CRM you really should think about how you manage your customer base first, and then think about how you turn a company who could buy from you (Lead) into a company who has bought from you. (Customer)

So here’s some ways to ensure that doesn’t happen.

First. Make sure everyone in your company has access to all customer related information. There shouldn’t be a case where someone says “I don’t have that information here, that’s another department.”  At least for the vast majority of information.  There will always be secure or sensitive information that only certain people can see.  But don’t force your employees to waste a lot of time walking issues around your office.

Second. Make sure that your company tracks opportunities and not just Lead/Prospect/Customer statuses.  Alternatively you could track quote or estimate statuses instead of opportunities but the effect is the same.  If you’re a services firm you could track jobs or projects as separate from the customer.

Third. Don’t rely on systems integration to connect different parts of your business.  It’s a constant battle to keep that stuff buckled together.

Many vendors will talk about the fact that they are open, and can hook to other systems, or they have a million partners you can pick from.  Sometimes it works. In the last 4 days I’ve talked with 4 people who looked at a one particular CRM system and said something like “I’ve looked at that system but the integrations between the third party apps and it don’t seem very solid.” Again, I’m sure that there are many good integrated apps with that CRM tool but it will require patience to keep everything connected.

The conclusion of all this is that a CRM system must, naturally, be a system that integrates many parts of your business, from Sales, to Marketing, to Finance to Tech Support.  Large companies have had this available to them for year, at a high price.  But now almost every company can afford it.

Over the past 2 years using and managing a NetSuite implementation I’ve seen it help reduce the impact of crazy events in a number of ways.   Certainly these are true of most “Software as a Service” applications but NetSuite stands out because of it’s ability to handle the vast majority of your critical business functions.

In my previous job, as Director of Operations at a NetSuite customer, one of my worries was what happens if some kind of big event occurs.  Even though I was fairly confident that we’d do ok with each of them I often thought through scenarios and tried to figure out the impact on the business.  

Here are some examples where I think having a SaaS system like NetSuite can really help.

Weather

If you live anywhere where you get a lot of snow on occasion you’ll have experienced the conundrum; “I’ve got a lot to do, should I risk the long drive into the office or just stay home.”  What happens when the weather is particularly bad and most people can’t make it in?  Does your office come to a grinding halt?

With NetSuite in place the standing rule can be, stay at home, work from there.  You don’t put employees at risk on the roads, and, customers and prospects can still get the service they expect.

How often do big weather systems shut down your office and strand employees at home?

Widespread Illness

Now of course everyone should stay home when they’re sick.  And you should rest.  This is normal and every office can handle a few people out.  But what happens when there is a widespread flu outbreak?  

Every business should plan for the situation where leaving the home, and coming to the office is not advisable because there is a more widespread flu outbreak or other such illness that scientists warn us about.  Could your company still operate if everyone has to stay at home?

System Failure

Most midsized and small businesses I know simply don’t have the ability to get decent redundancy in their systems.  

One customer I knew had a storage failure one day. They lost 7 years worth of company data and files.  When they went to restore using backups they found that they were corrupt and couldn’t be loaded.  They went out of business.

Fires happen. Power in your building fails.  Servers fail.  Drive Arrays Fail.  While the probability may be low just what would you do if it did occur?  Could you keep operating, either from a different location or on different hardware?

Recently a marketing team was preparing to do a promotion that needed to go out that day.  Then the power went out in the local area.  Did they get the promo out?  Of course.  Zip home, hop online and hit the “execute campaign” button.

Laptop/Desktop Failure or Change

Have you ever lost a laptop, or had a desktop fail?  Just what is on those systems?  Do sales reps keep customer data in excel files?  Is the Quickbooks database on there?  Do you have customer sensitive data on individual workstations?

Being able to simple switch machines and lose very little is a wonderful experience for both the user and the IT guy.  There’s a lot less yelling while the data is recovered.  Or a lot less crying if the machine has been lost.

Virus

I like this particular category as a separate one.  There’s a different set of probabilities involved.  How often to individual users or your server get brought to their knees by viruses?  

In my experience it happens.  Perhaps one out of ten users for a day a year.  Again, it’s very nice to be able to move a user to a different machine while removing the virus, and not have your company data at risk from them.

Almost every company has an anti-virus solution in place.  But what happens when they do hit?

Remote Access

Maintaining connection to remote offices, in a secure fashion, can often be a pain.  By having all the information hosted, in one place, there’s less to worry about and the remote office is just as productive as your own.  It’s also much easier to get a remote location up and running as you expand.

Conclusion

All these situations come down to the same thing.  Stuff Happens.  Your data can be safe and you can get access to it from anywhere.  Seems simple.

So what are you doing to make sure that this is the case for your company?  Consider: Sales, Marketing, Accounting, Customer Support, your WebStore.

But Wait!

What about my Internet Connection?  What if I lose my Internet?

This is a fairly common question.  One that I have multiple answers for.

First, it’s normally your connection, and it’s relatively painless to put in a redundant connection in the office. It’s way cheaper than redundant servers and disk arrays.

Second, internet outages tend to last for minutes, not hours.  In these cases it’s like electricity.  You can send people home and they still can work.

Third.  For remote, or on the road folks, like sales reps, it’s now fairly affordable to get them cellular wireless cards for their laptops.  Depending on where you live.  Heck, in emergencies you can access Netsuite on your iPhone or similar device.

My wife, recently, was kind enough to get me a subscription to my favorite magazine, The Economist.  In my opinion it’s got some of the best analysis of world issues, including technology, of any magazine or paper.

Last week I came across an article that mentioned NetSuite.  Check it out here.  The article discusses how, because of Moore’s Law, more and more computing power is available, but, during the recession, companies are going to instead switch to lower cost solutions that offer the same features as existing ones.

Here I think the Economist has it partially right.  There will be some companies that trade down technologies to cut costs.  But, using NetSuite as an example of a tool that does the same for less money is missing the boat.  NetSuite, and other applications like it, can enable a vast number of businesses to do far more for less money.

For the vast numbers of us employed in small businesses, we know that there is still lots of room for improvement in the tools we use today.  Putting in place NetSuite can really be a giant step forward to all those companies out there who are outgrowing Quickbooks or Sage BusinessVision.